@import url('https://fonts.googleapis.com/css2?family=DM+Sans:wght@300;400;500;600&family=DM+Mono:wght@400;500&display=swap');
*{box-sizing:border-box;margin:0;padding:0}
:root{--bg:#0a0b0f;--bg2:#111318;--bg3:#181b24;--b:#ffffff0d;--b2:#ffffff16;--b3:#ffffff22;--text:#e2e4ec;--text2:#8b92a8;--text3:#4a5168;--ai:#6366f1;--human:#10b981;--warn:#f59e0b;--danger:#ef4444;--info:#3b82f6;--r:8px;--r2:12px}
html,body{height:100%;overflow:hidden;font-family:'DM Sans',sans-serif;background:var(--bg);color:var(--text);font-size:13px}
::-webkit-scrollbar{width:3px;height:3px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--b3);border-radius:2px}
button{font-family:'DM Sans',sans-serif;cursor:pointer}input,select,textarea{font-family:'DM Sans',sans-serif}

/* LOGIN */
.login-page{position:fixed;inset:0;display:flex;align-items:center;justify-content:center;z-index:1000;background:var(--bg)}
.login-glow{position:absolute;inset:0;background:radial-gradient(ellipse 60% 50% at 30% 50%,#6366f115,transparent 70%),radial-gradient(ellipse 40% 40% at 70% 60%,#10b98110,transparent 60%);pointer-events:none}
.login-card{position:relative;background:var(--bg2);border:1px solid var(--b2);border-radius:16px;padding:30px;width:390px;max-width:94vw;box-shadow:0 8px 48px #00000040}
.login-logo{width:50px;height:50px;border-radius:14px;background:linear-gradient(135deg,var(--ai),#4338ca);display:flex;align-items:center;justify-content:center;font-size:23px;margin:0 auto 14px}
.login-title{font-size:21px;font-weight:600;text-align:center;margin-bottom:4px}
.login-sub{font-size:12px;color:var(--text2);text-align:center;margin-bottom:22px}
.lf{margin-bottom:11px}
.lf label{font-size:11px;color:var(--text2);display:block;margin-bottom:4px;font-weight:500}
.lf input{width:100%;background:var(--bg3);border:1px solid var(--b2);border-radius:var(--r);padding:10px 12px;color:var(--text);font-size:13px;outline:none;transition:border .15s}
.lf input:focus{border-color:#6366f150}
.l-err{color:var(--danger);font-size:11px;min-height:16px;margin:3px 0}
.l-btn{width:100%;padding:11px;border-radius:var(--r);background:var(--ai);border:none;color:#fff;font-size:13px;font-weight:600;transition:all .2s;margin-top:3px}
.l-btn:hover{background:#4338ca}
.l-hint{margin-top:14px;background:var(--bg3);border:1px solid var(--b);border-radius:var(--r);padding:10px 12px}
.lh-head{font-size:10px;font-weight:600;color:var(--text3);text-transform:uppercase;letter-spacing:.06em;margin-bottom:6px}
.lh-row{font-size:11px;color:var(--text2);padding:4px 0;cursor:pointer;border-bottom:1px solid var(--b);transition:color .15s;display:flex;justify-content:space-between;align-items:center}
.lh-row:last-child{border:none;padding-bottom:0}
.lh-row:hover{color:var(--text)}
.lh-row span{font-size:10px;padding:1px 7px;border-radius:20px;background:var(--bg2);color:var(--text3)}

/* MODALS */
.modal-bg{position:fixed;inset:0;background:#00000075;display:none;align-items:center;justify-content:center;z-index:500;backdrop-filter:blur(4px)}
.modal-bg.show{display:flex}
.modal{background:var(--bg2);border:1px solid var(--b2);border-radius:14px;padding:22px;width:480px;max-width:95vw;max-height:90vh;overflow-y:auto;box-shadow:0 8px 48px #00000050}
.modal-hd{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px}
.modal-hd h3{font-size:15px;font-weight:600}
.modal-hd button{background:transparent;border:none;color:var(--text3);font-size:16px}
.mf{margin-bottom:10px}
.mf label{font-size:11px;color:var(--text2);display:block;margin-bottom:4px;font-weight:500}
.mi{width:100%;background:var(--bg3);border:1px solid var(--b2);border-radius:var(--r);padding:8px 10px;color:var(--text);font-size:12px;outline:none;transition:border .15s}
.mi:focus{border-color:#6366f150}
textarea.mi{resize:vertical;min-height:60px}
.modal-ft{display:flex;gap:8px;justify-content:flex-end;margin-top:16px}
.btn-p{padding:8px 18px;border-radius:var(--r);background:var(--ai);border:none;color:#fff;font-size:12px;font-weight:600;transition:all .15s}
.btn-p:hover{background:#4338ca}
.btn-s{padding:8px 18px;border-radius:var(--r);background:transparent;border:1px solid var(--b2);color:var(--text2);font-size:12px;transition:all .15s}
.btn-s:hover{background:var(--bg3)}
.alert-info{padding:9px 12px;border-radius:var(--r);background:#6366f110;border:1px solid #6366f125;color:#818cf8;font-size:12px;margin:8px 0;line-height:1.6}

/* APP */
.app{display:flex;height:100vh;overflow:hidden}
.content{flex:1;display:flex;overflow:hidden}

/* NAV */
.nav{width:58px;background:var(--bg2);border-right:1px solid var(--b);display:flex;flex-direction:column;align-items:center;padding:10px 0;gap:2px;flex-shrink:0;z-index:50}
.nav-logo{width:34px;height:34px;border-radius:10px;background:linear-gradient(135deg,var(--ai),#4338ca);display:flex;align-items:center;justify-content:center;font-size:16px;margin-bottom:8px;flex-shrink:0}
.ni{width:42px;padding:7px 4px;border-radius:var(--r);display:flex;flex-direction:column;align-items:center;gap:3px;color:var(--text3);border:none;background:transparent;transition:all .15s;font-size:16px}
.ni:hover{background:var(--bg3);color:var(--text2)}
.ni.active{background:var(--ai);color:#fff}
.nl{font-size:9px;font-weight:500;line-height:1}
.nav-sep{width:26px;height:1px;background:var(--b);margin:4px 0}

/* SIDEBAR */
.sidebar{width:205px;background:var(--bg2);border-right:1px solid var(--b);display:flex;flex-direction:column;flex-shrink:0;transition:transform .2s}
.sb-hd{padding:11px 11px 8px;border-bottom:1px solid var(--b)}
.sb-title{font-size:11px;font-weight:600;color:var(--text2);text-transform:uppercase;letter-spacing:.06em}
.sb-user{font-size:11px;color:var(--text3);margin-top:2px}
.pf-row{display:flex;gap:3px;padding:6px 8px;border-bottom:1px solid var(--b)}
.pf{flex:1;padding:3px 2px;font-size:10px;border-radius:6px;border:1px solid var(--b);background:transparent;color:var(--text3);transition:all .15s;font-weight:500}
.pf.active{background:#6366f115;color:#818cf8;border-color:#6366f130}
.acc-list{flex:1;overflow-y:auto;padding:5px}
.acc-item{padding:8px 9px;border-radius:var(--r);cursor:pointer;border:1px solid transparent;margin-bottom:3px;transition:all .15s}
.acc-item:hover{background:var(--bg3)}
.acc-item.active{background:var(--bg3);border-color:var(--b2)}
.ai-r1{display:flex;align-items:center;gap:7px}
.ai-av{width:28px;height:28px;border-radius:8px;display:flex;align-items:center;justify-content:center;font-size:14px;flex-shrink:0;position:relative}
.ai-pdot{position:absolute;bottom:-2px;right:-2px;width:12px;height:12px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:7px;border:2px solid var(--bg2);font-weight:700;color:#fff}
.ai-name{font-size:12px;font-weight:500;flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ai-badge{font-size:9px;background:var(--danger);color:#fff;border-radius:20px;padding:1px 5px;font-weight:700}
.ai-r2{display:flex;justify-content:space-between;margin-top:4px;padding-left:35px}
.ai-handle{font-size:10px;color:var(--text3)}
.mp{font-size:9px;padding:2px 6px;border-radius:20px;font-weight:600;font-family:'DM Mono',monospace}
.mp-ai{background:#6366f120;color:var(--ai);border:1px solid #6366f130}
.mp-human{background:#10b98120;color:var(--human);border:1px solid #10b98130}
.mp-hybrid{background:#f59e0b20;color:var(--warn);border:1px solid #f59e0b30}
.add-acc-btn{margin:6px;padding:7px;border:1px dashed var(--b2);border-radius:var(--r);background:transparent;color:var(--text3);font-size:11px;text-align:center;transition:all .15s}
.add-acc-btn:hover{background:var(--bg3);color:var(--text2)}

/* MAIN */
.main{flex:1;display:flex;flex-direction:column;min-width:0}
.topbar{display:flex;align-items:center;gap:7px;padding:7px 11px;border-bottom:1px solid var(--b);background:var(--bg2);flex-shrink:0;flex-wrap:wrap}
.menu-btn{display:none;background:transparent;border:none;color:var(--text2);font-size:18px;padding:3px}
.tb-av{width:24px;height:24px;border-radius:7px;display:flex;align-items:center;justify-content:center;font-size:13px;flex-shrink:0}
.tb-name{font-size:13px;font-weight:500}
.tb-plat{font-size:10px;color:var(--text3)}
.vtabs{display:flex;gap:2px;background:var(--bg3);border-radius:9px;padding:3px;margin-left:auto}
.vt{padding:4px 9px;font-size:11px;border-radius:7px;border:none;background:transparent;color:var(--text3);font-weight:500;transition:all .15s}
.vt.active{background:var(--bg2);color:var(--text)}
.date-sel select{background:var(--bg3);border:1px solid var(--b);border-radius:7px;padding:4px 7px;color:var(--text2);font-size:11px;outline:none}
.ai-tog{display:flex;align-items:center;gap:5px;padding:4px 9px;background:var(--bg3);border:1px solid var(--b);border-radius:8px;cursor:pointer;font-size:11px;font-weight:500}
.tog-track{width:30px;height:16px;border-radius:20px;position:relative;transition:background .2s;flex-shrink:0}
.tog-track.on{background:var(--ai)}
.tog-track.off{background:var(--text3)}
.tog-thumb{position:absolute;top:2px;width:12px;height:12px;border-radius:50%;background:#fff;transition:left .2s}
.tog-track.on .tog-thumb{left:16px}
.tog-track.off .tog-thumb{left:2px}
.takeover{display:none;align-items:center;gap:8px;padding:5px 13px;background:#f59e0b12;border-bottom:1px solid #f59e0b25;font-size:11px;color:var(--warn);flex-shrink:0}
.takeover.show{display:flex}
.pulse{width:7px;height:7px;border-radius:50%;background:currentColor;animation:pulse 1.5s infinite;flex-shrink:0}
@keyframes pulse{0%,100%{opacity:1}50%{opacity:.3}}

/* BODY */
.body-wrap{flex:1;display:flex;overflow:hidden}

/* CONV PANEL */
.conv-panel{width:215px;border-right:1px solid var(--b);display:flex;flex-direction:column;flex-shrink:0;background:var(--bg2)}
.cp-hd{display:flex;align-items:center;justify-content:space-between;padding:8px 9px;border-bottom:1px solid var(--b);font-size:11px;font-weight:600;color:var(--text2)}
.cf-btns{display:flex;gap:2px}
.cf{padding:2px 6px;font-size:10px;border-radius:5px;border:1px solid var(--b);background:transparent;color:var(--text3);transition:all .15s}
.cf.active{background:var(--ai);color:#fff;border-color:var(--ai)}
.cp-search{padding:5px 7px;border-bottom:1px solid var(--b)}
.cp-search input{width:100%;background:var(--bg3);border:1px solid var(--b);border-radius:6px;padding:5px 8px;color:var(--text);font-size:12px;outline:none}
.conv-list{flex:1;overflow-y:auto;padding:4px}
.conv-item{padding:7px 8px;border-radius:var(--r);cursor:pointer;border:1px solid transparent;margin-bottom:2px;transition:all .15s}
.conv-item:hover{background:var(--bg3)}
.conv-item.active{background:var(--bg3);border-color:var(--b2)}
.ci-r1{display:flex;align-items:center;gap:6px;margin-bottom:2px}
.ci-av{width:24px;height:24px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:10px;font-weight:600;flex-shrink:0}
.ci-name{font-size:12px;font-weight:500;flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ci-time{font-size:10px;color:var(--text3);flex-shrink:0}
.unread-dot{width:7px;height:7px;border-radius:50%;background:var(--ai);flex-shrink:0}
.ci-preview{font-size:11px;color:var(--text3);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;padding-left:30px}
.ci-tags{display:flex;gap:3px;padding-left:30px;margin-top:2px;flex-wrap:wrap}
.ctag{font-size:9px;padding:1px 5px;border-radius:6px;border:1px solid var(--b)}
.ct-ai{border-color:#6366f130;color:var(--ai)}
.ct-h{border-color:#10b98130;color:var(--human)}
.ct-ph{border-color:#10b98130;color:var(--human)}
.ct-lo{border-color:#f59e0b30;color:var(--warn)}
.add-conv-btn{margin:6px;padding:7px;border:1px dashed var(--b2);border-radius:var(--r);background:transparent;color:var(--text3);font-size:11px;text-align:center;transition:all .15s}
.add-conv-btn:hover{background:var(--bg3);color:var(--text2)}

/* CHAT */
.chat-wrap{flex:1;display:flex;flex-direction:column;min-width:0}
.chat-hd{display:flex;align-items:center;gap:8px;padding:8px 11px;border-bottom:1px solid var(--b);background:var(--bg2);flex-shrink:0}
.ch-av{width:28px;height:28px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:600;flex-shrink:0}
.ch-inf{flex:1;min-width:0}
.ch-name{font-size:13px;font-weight:500}
.ch-sub{font-size:10px;color:var(--text3)}
.lang-tag{font-size:10px;padding:2px 8px;border-radius:10px;background:var(--bg3);color:var(--text3);border:1px solid var(--b);font-family:'DM Mono',monospace;flex-shrink:0}
.lang-tag.np{background:#10b98115;color:var(--human);border-color:#10b98130}
.lang-tag.ro{background:#f59e0b15;color:var(--warn);border-color:#f59e0b30}
.mode-ind{display:flex;align-items:center;gap:5px;padding:4px 9px;border-radius:7px;font-size:11px;font-weight:500;cursor:pointer;flex-shrink:0;border:1px solid}
.mode-ind.ai{background:#6366f112;color:var(--ai);border-color:#6366f125}
.mode-ind.human{background:#10b98112;color:var(--human);border-color:#10b98125}
.mode-dot{width:6px;height:6px;border-radius:50%;background:currentColor;flex-shrink:0}
.mode-ind.human .mode-dot{animation:pulse 2s infinite}
.messages{flex:1;overflow-y:auto;padding:11px;display:flex;flex-direction:column;gap:6px}
.empty-chat{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;color:var(--text3);font-size:12px}
.empty-chat div:first-child{font-size:30px}
.mw{display:flex;flex-direction:column;max-width:78%}
.mw.user{align-self:flex-end;align-items:flex-end}
.mw.bot{align-self:flex-start;align-items:flex-start}
.msg{padding:8px 12px;border-radius:12px;font-size:13px;line-height:1.6;word-break:break-word}
.msg.user{background:var(--ai);color:#fff;border-radius:12px 12px 4px 12px}
.msg.bot{background:var(--bg3);color:var(--text);border:1px solid var(--b);border-radius:12px 12px 12px 4px}
.msg.bot.hr{border-color:#10b98135;background:#10b98108}
.msg.typing{opacity:.4}
.msg-ft{display:flex;align-items:center;gap:4px;margin-top:2px;flex-wrap:wrap}
.msg-time{font-size:10px;color:var(--text3)}
.mc{font-size:9px;padding:1px 5px;border-radius:6px;border:1px solid var(--b);color:var(--text3)}
.mc-m,.mc-ai{border-color:#6366f130;color:var(--ai)}
.mc-h{border-color:#10b98130;color:var(--human)}
.mc-ph{border-color:#10b98130;color:var(--human)}
.mc-lo{border-color:#f59e0b30;color:var(--warn)}
.qr-row{display:flex;gap:4px;flex-wrap:wrap;padding:4px 11px 5px;flex-shrink:0}
.qr-btn{padding:4px 10px;font-size:11px;border-radius:20px;border:1px solid var(--b);background:transparent;color:var(--text3);transition:all .15s}
.qr-btn:hover{background:var(--bg3)}

/* INPUT */
.input-zone{padding:7px 9px;border-top:1px solid var(--b);background:var(--bg2);flex-shrink:0}
.media-row{display:flex;gap:4px;margin-bottom:5px;flex-wrap:wrap}
.mb2{padding:3px 9px;font-size:11px;border-radius:6px;border:1px solid var(--b);background:transparent;color:var(--text3);transition:all .15s}
.mb2:hover{background:var(--bg3)}
.inp-row{display:flex;gap:7px;align-items:flex-end;margin-bottom:5px}
.txt-wrap{flex:1;background:var(--bg3);border:1px solid var(--b);border-radius:11px;padding:7px 11px;transition:border .15s}
.txt-wrap:focus-within{border-color:#6366f140}
.chat-inp{width:100%;background:transparent;border:none;color:var(--text);font-size:13px;outline:none;resize:none;min-height:20px;max-height:80px;line-height:1.5}
.chat-inp::placeholder{color:var(--text3)}
.send-btn{width:32px;height:32px;border-radius:10px;background:var(--ai);border:none;color:#fff;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:all .15s}
.send-btn:hover{background:#4338ca}
.send-btn svg{width:13px;height:13px}
.inp-ft{display:flex;align-items:center;justify-content:space-between}
.inp-hint{font-size:10px;color:var(--text3)}
.mode-btns{display:flex;gap:4px}
.mb{padding:3px 9px;font-size:10px;border-radius:6px;border:1px solid var(--b);background:transparent;color:var(--text3);font-weight:500;transition:all .15s}
.mb.on{background:#6366f115;color:var(--ai);border-color:#6366f130}

/* VIEWS */
.comment-wrap,.leads-wrap,.patterns-wrap,.users-wrap{flex:1;display:flex;flex-direction:column;overflow:hidden}
.comment-area{flex:1;overflow-y:auto;padding:11px;display:flex;flex-direction:column;gap:8px}
.view-hd{display:flex;align-items:center;gap:10px;padding:11px 14px;border-bottom:1px solid var(--b);background:var(--bg2);flex-shrink:0}
.view-hd h2{font-size:15px;font-weight:500;flex:1}
.lf-btns{display:flex;gap:4px}
.lf{padding:4px 10px;font-size:11px;border-radius:6px;border:1px solid var(--b);background:transparent;color:var(--text3);font-weight:500;transition:all .15s}
.lf.active{background:var(--ai);color:#fff;border-color:var(--ai)}
.leads-grid{flex:1;overflow-y:auto;padding:11px;display:grid;grid-template-columns:repeat(auto-fill,minmax(270px,1fr));gap:9px;align-content:start}
.lead-card{background:var(--bg2);border:1px solid var(--b);border-radius:var(--r2);padding:11px}
.lc-top{display:flex;align-items:center;gap:8px;margin-bottom:7px}
.lc-av{width:26px;height:26px;border-radius:50%;background:#6366f120;color:var(--ai);display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:600;flex-shrink:0}
.lc-name{font-size:13px;font-weight:500;flex:1}
.lc-st{font-size:9px;padding:2px 7px;border-radius:20px;font-weight:700;font-family:'DM Mono',monospace}
.ls-new{background:#6366f120;color:var(--ai);border:1px solid #6366f130}
.ls-called{background:#10b98120;color:var(--human);border:1px solid #10b98130}
.ls-picked{background:#3b82f620;color:var(--info);border:1px solid #3b82f630}
.ls-followup{background:#f59e0b20;color:var(--warn);border:1px solid #f59e0b30}
.ls-closed{background:#ef444420;color:var(--danger);border:1px solid #ef444430}
.lc-det{display:flex;flex-direction:column;gap:3px;margin-bottom:7px;font-size:12px;color:var(--text2)}
.lc-row{display:flex;align-items:center;gap:5px}
.lc-acts{display:flex;gap:4px;flex-wrap:wrap}
.la{padding:3px 7px;font-size:10px;border-radius:6px;border:1px solid var(--b);background:transparent;color:var(--text3);font-weight:500;transition:all .15s}
.la:hover{background:var(--bg3)}
.la-c{border-color:#10b98130;color:var(--human)}
.la-f{border-color:#f59e0b30;color:var(--warn)}
.la-x{border-color:#ef444430;color:var(--danger)}
.la-e{border-color:#6366f130;color:var(--ai)}
.pats-grid{flex:1;overflow-y:auto;padding:11px;display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:9px;align-content:start}
.pat-card{background:var(--bg2);border:1px solid var(--b);border-radius:var(--r2);padding:11px;cursor:pointer;transition:border .15s}
.pat-card:hover{border-color:var(--b2)}
.pc-top{display:flex;align-items:center;gap:7px;margin-bottom:5px}
.pc-dot{width:7px;height:7px;border-radius:50%;background:var(--human);flex-shrink:0}
.pc-dot.off{background:var(--text3)}
.pc-name{font-size:13px;font-weight:500;flex:1}
.pc-hits{font-size:10px;color:var(--text3);font-family:'DM Mono',monospace}
.pc-reply{font-size:12px;color:var(--text2);line-height:1.5;margin-bottom:5px;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}
.pc-keys{font-size:10px;color:var(--text3);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.pc-acts{display:flex;gap:4px;margin-top:8px}
.users-list{flex:1;overflow-y:auto;padding:11px;display:flex;flex-direction:column;gap:6px}
.user-card{background:var(--bg2);border:1px solid var(--b);border-radius:var(--r);padding:10px 12px;display:flex;align-items:center;gap:10px}
.uc-av{width:30px;height:30px;border-radius:50%;background:#6366f120;color:var(--ai);display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:600;flex-shrink:0}
.uc-inf{flex:1;min-width:0}
.uc-name{font-size:12px;font-weight:500;display:flex;align-items:center;gap:6px}
.uc-email{font-size:11px;color:var(--text3)}
.uc-pages{font-size:10px;color:var(--text3);margin-top:2px}
.role-badge{font-size:10px;padding:2px 7px;border-radius:20px;font-weight:600}
.rb-s{background:#6366f120;color:var(--ai);border:1px solid #6366f130}
.rb-a{background:#10b98120;color:var(--human);border:1px solid #10b98130}
.rb-u{background:#f59e0b20;color:var(--warn);border:1px solid #f59e0b30}
.uc-acts{display:flex;gap:4px}

/* COMMENTS */
.post-card{background:var(--bg2);border:1px solid var(--b);border-radius:var(--r2);padding:10px 12px;margin-bottom:4px}
.pc-hd{display:flex;align-items:center;gap:8px;margin-bottom:8px}
.pc-thumb{width:34px;height:34px;border-radius:8px;background:var(--bg3);display:flex;align-items:center;justify-content:center;font-size:16px;flex-shrink:0}
.cm-item{display:flex;gap:8px;padding:9px;border-radius:var(--r);background:var(--bg3);border:1px solid var(--b);margin-bottom:5px}
.cm-av{width:24px;height:24px;border-radius:50%;background:var(--bg2);display:flex;align-items:center;justify-content:center;font-size:10px;font-weight:600;flex-shrink:0;color:var(--ai)}
.cm-body{flex:1;min-width:0}
.cm-top{display:flex;align-items:center;gap:5px;margin-bottom:3px}
.cm-name{font-size:12px;font-weight:500}
.cm-time{font-size:10px;color:var(--text3);margin-left:auto}
.cm-text{font-size:12px;color:var(--text2);line-height:1.5;margin-bottom:5px}
.cm-reply{display:flex;align-items:flex-start;gap:6px;padding:6px 9px;border-radius:7px;font-size:11px;margin-bottom:4px;border:1px solid}
.crb-ai{border-color:#6366f125;background:#6366f108;color:var(--text2)}
.crb-pending{border-color:#f59e0b25;background:#f59e0b08;color:var(--warn)}
.rb{font-size:9px;padding:2px 6px;border-radius:6px;font-weight:700;flex-shrink:0;font-family:'DM Mono',monospace}
.rb-ai{background:#6366f120;color:var(--ai)}
.rb-p{background:#f59e0b20;color:var(--warn)}
.cm-acts{display:flex;gap:4px}
.cm-btn{padding:2px 8px;font-size:10px;border-radius:5px;border:1px solid var(--b);background:transparent;color:var(--text3);transition:all .15s}
.cm-btn:hover{background:var(--bg2)}
.cm-btn.app{border-color:#10b98130;color:var(--human)}

/* RIGHT PANEL */
.rp{width:235px;border-left:1px solid var(--b);display:flex;flex-direction:column;flex-shrink:0;background:var(--bg2)}
.rp-tabs{display:flex;border-bottom:1px solid var(--b)}
.rpt{flex:1;padding:9px 4px;font-size:11px;text-align:center;cursor:pointer;color:var(--text3);border-bottom:2px solid transparent;font-weight:500;background:transparent;border-left:none;border-right:none;border-top:none;transition:all .15s}
.rpt.active{color:#818cf8;border-bottom-color:var(--ai)}
.rp-body{flex:1;overflow-y:auto;padding:10px}
.rps{margin-bottom:11px}
.rp-lbl{font-size:10px;font-weight:600;color:var(--text3);text-transform:uppercase;letter-spacing:.05em;margin-bottom:6px}
.info-card{background:var(--bg3);border:1px solid var(--b);border-radius:var(--r);padding:9px}
.ir{display:flex;align-items:flex-start;gap:8px;padding:5px 0;border-bottom:1px solid var(--b)}
.ir:last-child{border:none;padding-bottom:0}
.ir-icon{width:18px;height:18px;border-radius:5px;display:flex;align-items:center;justify-content:center;flex-shrink:0;margin-top:1px;font-size:11px}
.ir-key{font-size:10px;color:var(--text3);margin-bottom:1px}
.ir-val{font-size:12px;font-weight:500;word-break:break-all}
.ir-val.empty{color:var(--text3);font-weight:400;font-style:italic;font-size:11px}
.auto-tag{display:inline-block;font-size:9px;padding:1px 6px;border-radius:8px;background:#10b98115;color:var(--human);border:1px solid #10b98125;margin-top:2px;font-weight:600}
.cp-btn,.ed-btn{font-size:9px;padding:2px 6px;border-radius:5px;border:1px solid var(--b);background:transparent;color:var(--text3);cursor:pointer;margin-top:3px;margin-right:3px;transition:all .15s}
.cp-btn:hover,.ed-btn:hover{background:var(--bg2)}
.qa-btn{width:100%;padding:6px 9px;border-radius:var(--r);border:1px solid var(--b);background:var(--bg3);color:var(--text2);font-size:11px;text-align:left;transition:all .15s;margin-bottom:4px}
.qa-btn:hover{border-color:var(--b2);color:var(--text)}
.s-grid{display:grid;grid-template-columns:1fr 1fr;gap:4px;margin-bottom:8px}
.sc{background:var(--bg3);border:1px solid var(--b);border-radius:var(--r);padding:8px}
.sc-val{font-size:17px;font-weight:600}
.sc-lbl{font-size:10px;color:var(--text3)}

/* TOAST */
.toast{position:fixed;bottom:18px;right:18px;background:var(--human);color:#fff;padding:9px 16px;border-radius:var(--r);font-size:12px;font-weight:600;z-index:9999;opacity:0;transform:translateY(10px);transition:all .25s;pointer-events:none}
.toast.show{opacity:1;transform:translateY(0)}
.toast.err{background:var(--danger)}

/* RESPONSIVE */
@media(max-width:768px){
  .sidebar{display:none;position:fixed;left:0;top:0;bottom:0;z-index:100;width:205px}
  .sidebar.open{display:flex}
  .rp{display:none}
  .conv-panel{width:170px}
  .menu-btn{display:block}
}
@media(max-width:580px){
  .nav{position:fixed;bottom:0;left:0;right:0;width:100%;height:52px;flex-direction:row;justify-content:space-around;border-right:none;border-top:1px solid var(--b);padding:0 8px;z-index:200}
  .nav-logo,.nav-sep{display:none}
  .ni{width:auto;padding:6px 10px;flex-direction:column}
  .nl{display:block;font-size:9px}
  .app{flex-direction:column}
  .content{flex-direction:column;height:calc(100vh - 52px)}
  .main{height:100%}
  .body-wrap{flex-direction:column}
  .conv-panel{display:none}
  .rp{display:none}
  .chat-wrap{flex:1}
  .menu-btn{display:block}
  .topbar{flex-wrap:nowrap;gap:4px;padding:5px 7px}
  .vtabs{display:none}
  .date-sel{display:none}
}

/* ── NEW VIEWS ── */
.analytics-wrap,.learned-wrap,.products-wrap{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:16px}
.analytics-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(130px,1fr));gap:12px;margin-bottom:4px}
.an-card{background:var(--bg2);border:1px solid var(--b);border-radius:12px;padding:16px;text-align:center}
.an-val{font-size:28px;font-weight:700;color:var(--ai)}
.an-lbl{font-size:11px;color:var(--text3);margin-top:4px}

/* ── BEHAVIOUR BADGES ── */
.lead-badge{padding:2px 8px;border-radius:10px;font-size:11px;font-weight:600}
.badge-hot{background:#ef444420;color:#ef4444;border:1px solid #ef444440}
.badge-warm{background:#f5a62320;color:#f5a623;border:1px solid #f5a62340}
.badge-cold{background:#6366f120;color:#6366f1;border:1px solid #6366f140}
.ctype-badge{padding:2px 8px;border-radius:10px;font-size:11px;background:var(--bg3);color:var(--text2);border:1px solid var(--b)}